For subscription based plans: A full refund will be issued if Live Assist has not been able to resolve even a single issue for you within the first 15 days of the subscription. If there are one or more resolved issues, the fees for the Subscription Service will not be refundable. Notwithstanding this Live Assist may, at its sole discretion and on a case by case basis, agree to a refund of Subscription fees after deducting charges for servicing the Customer.
For incident based plans: You will be eligible for refund when any of the following criterions are met: 1. You have all the prerequisites which were required to resolve the problem and Issue was not resolved till the time account was active. 2. The issue is out of scope for the particular plan. 3. 15 days have not passed after the issue was last worked upon by an Live Assist Technician. All refunds to incident based plans will only be issued if the following criteions are met: a) The problem has not been resolved and Live Assist Technician have not worked on it for 1 full week. b) It is a hardware issue and / or the issue is out of scope for the particular plan. Refund amount shall be directly credited to the credit card or a check will be mailed.
We don’t keep any credit/debit card information for any customer and we never charge the card without customer’s acknowledgement and authorization.